Win back shoppers lost to low-cost platforms
- Your committee’s question
- Does the window opened by the parcel duty let us win back, online, customers who left for the platforms, without discounting our brand?
- What is built and operated
- A neutral brand and its online store; a short range of basics chosen with your buyers; payments, returns, written customer service; social and search campaigns; measurement of acquisition cost, new customers and repeat purchase.
- What you bring
- Stock, warehouse and shipping; the media budget; textile compliance; validation of content.
- Expected signal
PaymentPaid orders from new customers, then a repeat purchase.
- Stop criterion, written before launch
- At day 60, stop if the average cost of acquiring a customer exceeds the gross margin of their first order, or if repeat purchase at 30 days is below [threshold].